We use plain English in our terms and conditions, agreements, contracts, and so on. We want them to be easy to understand - after all, we have nothing to hide. There are no surprises buried in our small print. The best agreements protect and benefit both sides equally - and we strive to be the best.

Our Responsibilities
Of course, sometimes our legal friends get carried away with their own special jargon, but we try to limit this. They want us to say up front that great care goes into preparing the information in this website and in our brochures and marketing material and it is believed to be reliable and accurate; but we cannot accept responsibility for any undesired or unexpected consequences of its use. 

Copyright
All information contained in this site is Copyright Chalre Associates and The chalre Collection unless it is marked as belonging to someone else. You may use our information providing that you use it in a good way and acknowledge its use in the following manner: "Reproduced with kind permission of The Chalre Collection  (ceramics.chalre.com)." 

This consent does not affect any rights that Chalre Associates or The Chalre Collection might have to charge for reproduction of their copyrighted material in the future. Commercial use or publication without written permission is prohibited. 

Your Privacy
We respect your privacy. We do collect statistics about use of this website, page hits, etc. - including your Internet protocol address (IP address, the numerical address of the computer you are using to connect to the Internet). If you provide us with your email address and/or other details, we will store them in a secure system for future reference. Access to these systems is strictly controlled and limited on a need-to-know basis. We will not allow any third party to have access to any of this information unless you explicitly authorize us to release it for business reasons, or in the unlikely event that we are required by law to disclose it.

Forward Looking Statements
This website may include predictions, estimates or other information that might be considered forward-looking. While these forward-looking statements represent our current judgment on what the future holds, they are subject to risks and uncertainties that could cause actual results to differ materially. You are cautioned not to place undue reliance on these forward-looking statements and please keep in mind that we are not obligating ourselves to revise or publicly release the results of any revision to these forward-looking statements.

Links
Webmasters of appropriate sites are welcome to add links to us, but please do not infer that there is any relationship with us if there is not. We have to reserve the right to ask you not to link to us, but actually we like links. 

Trademarks and Service Marks
Chalre Associates, Chalre, The Chalre Collection and our other service names and product names are trademarks of Chalre Associates. We acknowledge third-party ownership of other marks as appropriate.

Escalation
We have escalation procedures in place to ensure that customer support issues are dealt with in an accurate and timely manner. In the unlikely event that you have a complaint, we want to hear from you immediately; we also have complaint procedures and we welcome any opportunity to improve.