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Media & Publicity
The
Principals of Chalré Associates are active in promoting the
industries and companies in which they serve. Below are a few
examples.
"WE PROMOTE OUR CLIENTS' BUSINESSES
AND CAREERS."
ICT Leader's Forum
The
ICT Leader's Forum is a prominent event for people who are serious
about ICT in the Asia Pacific region. The monthly forum
is organized by senior staff of Chalré Associates and has become one
of the region's most important regular networking events for the
fast growing sector. It features prominent regional players
providing their views and experiences to other senior business
leaders.
Recent Speakers include:
Ricky Banaag
Country Manager
Intel Philippines
Mr. Bannag is the head of operation in
Intel Micro Electronics Philippines. He Spoke and
shared
the exciting development of the now extremely in-demand broadband
wireless access -- WiMax -- and its progress at spreading across the
country.
Gil Genio
CEO
Innove Communications
Mr. Genio is CEO of Innove , he was
also the Managing Director of Ayala Corporations one of the top
companies in the Philippines. also the COO and Head of Wireless
Business of Globe Telecoms, . one of the Philippines Top Network
Provider. He is the one responsible for planning to ignite the
broadband revolution in the Philippines.
Antonio Javier
Managing Director
Microsoft Philippines
Mr. Antonio " TJ" Javier is the country
head of Microsoft Philippines, He is only the second Filipino to
head the local outfit of the world's biggest software maker. He is
among the senior executives in the local information technology
industry, He has been with Unysis, Oracle, and Compaq.
Craig Reines
Vice President, General Manager
Head, North-Asia
TeleTech Holdings
Craig Reines is head of the North Asia
for TeleTech. In addition to being one of the world's largest BPO
organizations, the company is also one of the fastest growing.
Various reports indicate TeleTech will employ 10,000 people by the
end of the year in Philippines alone -- roughly double from the year
previous.
According to Craig Reines, Philippines is arguably the most
desirable offshore destination for outsourcing on the planet. He
cites superior infrastructure, an abundance of real estate, a highly
qualified workforce and an overly supportive government as a few of
the country's advantages.
Gerry Clark
Regional Head,
South-East Asia
TPI - Global Sourcing Advisors
Gerry
Clark is Regional Head of South-East Asia for TPI, the world's
largest consulting firm for the Business Process Outsourcing
industry. Founded in 1989, the company is the leader in
sourcing advisory services for Global 1000 organizations. Gerry
provided an extremely in-depth presentation with a historical and
current view of the facts and figures for the BPO industry in
general and Asia Pacific in particular. Mr. Clark was
previously CEO of Asia for CapGemini, one of the global Top 10 IT
firms.
Sheryl Kingstone
Managing Group Director,
Customer Centric Strategies
Yankee Group
Sheryl
Kingstone is Managing Group Director of Customer-Centric Strategies
for Yankee Group. Based in Toronto, she is one of the most well-known and
respected industry analysts, who has been covering the CRM market
before it had it a name. Her keynote speech provided an update on
trends in on-demand and VoIP in the call center sector. She
identified opportunities for cost savings over traditional
premise-based solutions and examined recent developments in
offshoring in general and Indian and Philippine markets in
particular.
Brian Silverman
President & CEO
Five9, Inc.
Mr. Silverman is CEO of
the largest on-demand software provider in the world for the call
center industry. Based in
California, Brian flew in to present his company's innovative
credentials. On-demand
applications and subscription pricing have revolutionized the
software market over the past five years, making powerful
functionality available to companies anywhere and everywhere, and
streamlining the deployment of applications and infrastructure. The
recent standardization of Voice over IP (VoIP) technology has
removed the last barrier to on-demand taking over the call center
infrastructure category at the same time that outsourcing,
offshoring, and distributed call center architecture has reached
critical mass.
Anand Chopra
Managing Director
Citigroup BPO (Crescent Services)
Mr. Chopra is easily one of the most
experienced BPO managers of the entire Asia region. He was a
founder of Citigroup's now very large operations in India. His
currently responsibility is to do in Philippines what he previously
did in India. He presented his views on working
in Philippines as compared to India.
Nora Terrado
Managing Director
Headstrong Corporation
Global Delivery Center, Manila
Ms. Terrado oversees her company's large Manila
delivery center. She is also vice-president of the Philippine
Software Industry Association and one of the most prominent leaders
in the country's booming IT sector. The information provided in her
presentation was said by many to be one of the most complete
examinations of the Philippine outsourcing opportunity as seen from
an IT perspective.
Charles Phelps
Managing Director
Fluor Daniel Philippines
Mr. Phelps is head of Philippine operations of
Fluor Daniel, one of world's largest engineering companies. He
spoke about his company's long history in Philippines and the hiring
growth that is currently occurring in his organization as a result of
a massive
increase in construction projects around the world. Charles
takes offense to those who would call his operation a "back-office"
facility. He says he is a Global Service Partner that delivers
end-to-end design solutions at par with any in the world.
Wayne Dearing
Managing Director
TopDraw Animation
Mr. Dearing started his company from a home
office in 1999. Today, it is one of the largest offshore
animation studios in the world. If you have spent any time
watching cartoons with your children, then you have seen the work of
his company. The company has been growing at 50% to 70% per
year since its founding and indications are that this rate will
continue.
Joji Deduque
Country
Manager
Watson Wyatt
Mr.
Deduque described the reasons behind his organization's choice of
Philippines as the center of its worldwide outsourcing initiatives.
He also divulged the results of his company's research into HR
issues in the booming outsourcing sector. Items covered
included: reasons for job departure, reasons for job acceptance,
strategies for improving retention, labour availability in various
regions, etc. The speaker was deluged with questions
from overly enthusiastic HR Directors who were present.
Dan
Reyes
Country
Manager
ClientLogic
President
Business
Processing Association
Mr.
Reyes is easily one of the Asia's premier leaders. He is CEO
of ClientLogic's large and growing operations in Philippines.
He is also President of the Business Process Association of
Philippines, the country's main umbrella organization. Dan spoke about his views on the booming outsourcing industry and
what he thinks in its tumultuous future. One important item of
relevance was the outsourcing sector's strong movement into back
office functions. ClientLogic is one of the world's Top 5 BPO
companies.
Dr.
Rick McGonegal
Managing
Director
RCG-IT
RCG-IT
Philippines, a software outsourcing company, was the 8th company in
the world to reach quality CMMi Level 5. During his
presentation, Rick McGonegal described what it took to reach it and
the ongoing costs to maintain it.
Eng
Boon Lau
CEO
Telus
International
Mr. Lau is head of international operations for Telus Corporation,
one of Canada's dominant telco organizations. He spoke about his company's recent controlling stake acquisition of
Ambergris Solutions, arguably the most successful home-grown
call center organization in the Philippine market. Mr. Lau
sees Philippines as the most important thrust for his company's
world-wide BPO plans.
ICT Leader's Forum
Organized
by:
Richard
Mills,
Chairman, ICT Committee
Canadian Chamber of Commerce
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