Chalre Associates is active in promoting the industries and companies we serve.  Examples of these activities are below.

"WE PROMOTE OUR CLIENTS' BUSINESSES AND CAREERS." 

Public Addresses

The Principals of Chalre Associates are active throughout key regions of the world and well known in their industries of focus.  Below are some examples of Public Addresses delivered by them at major events in various countries in the Asia Pacific region.

The Chairman of Chalre Associates, Richard Mills, presented at the most recent Leading HR Summit in Singapore.  The event was organized by the Singapore Human Resources Institute (SHRI) - the region's largest HR industry association.  Richard was asked to provide attendees with a detailed overview of the burgeoning field of HR Outsourcing.  

To review Richard's in-depth

presentation, click the icon below.  

EXECUTIVE COMPENSATION & BENEFITS EXPO

The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of the most recent Executive Compensation & Benefits EXPO.  Held at the Grand Hyatt Hotel in Singapore, the 2-day annual event is of interest to regional business leaders. Other featured presenters included Asia Pacific leaders from companies including Mercer, Gallup and HayGroup.  Richard provided his views on the near term economic outlook for the SE Asia region and its impact on career progress for senior managers.  

Download Richard's detailed presentation by clicking the icon below.  (The event brochure is also available here.)

RECRUITING SENIOR MANAGERS IN SE ASIA

The Chairman of Chalre Associates, Richard Mills, presented recently for the American Chamber of Commerce on the challenges of acquiring and developing senior managers in South-East Asia.  The presentation covers global trends to more specific information relevant to fast growing sectors like Business Process Outsourcing.  Richard's personal comments have been added on most slides.  

To review Richard's in-depth

presentation, click the icon below.

The Executive Basics of HR Outsourcing

The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of this year's Regional HR Shared Services & BPO Conference.  Held in Singapore, the event is the largest in Asia for the booming sector.  To learn about the state of offshore outsourcing in Asia, view Richard's detailed presentation by clicking below. 

To review Richard's in-depth

presentation, click the icon below.  (The event brochure is located here.)

The Chairman of Chalre Associates, Richard Mills, delivered the Keynote Address of Successful Shared Services. The event was a region-wide conference held in Singapore. Richard's presentation provided a broad overview of Shared Services as it relates to multinational companies and regional managers. The event featured Outsourcing Leaders from Reuters, Johnson & Johnson, Convergys and others.

To review Richard's in-depth

presentation, click the icon below.  (The event brochure is located here.)

The Chairman of Chalré Associates, Richard Mills, provided his insights on Retention and Succession Management to business leaders in the booming city of Kuala Lumpur in Malaysia.   

Richard Mills, Chalre Associates Chairman, was a featured speaker of this event, one of the largest IT/BPO related conferences in Asia. 

He delivered a highly motivational presentation to describe the monumental opportunity that exists in the Business Process Outsourcing (BPO) sector. 

The most revealing information to come from the conference was the tremendous quality ratings being achieved by young Filipinos.  Citigroup, HSBC, GXS, Siemens and others reported world beating performance rankings from their Philippine facilities. 

Richard Mills, Chairman of Chalre Associates, was asked to address the annual convention of the Semiconductor & Electronics industry association (SEIPI) in 2006.  The sector is the largest in Philippines accounting for 70% of the nation's export earnings and 34% of GDP. 

Richard's presentation discussed the future outlook for Philippines and the specific impact of the booming Business Process Outsourcing industry.  He provided an optimistic view of the economic situation over the next couple years.   

To review Richard's in-depth presentation, Click Here.

Business Processing Association of the Philippines (BPA/P) organization is the main umbrella association for the Philippines IT-enabled services/BPO industry.  It is the second largest such association in Asia. 

Richard Mills, Chairman of Chalre Associates, was asked to address BPA/P to provide his insight on the fast moving sector in the country.

He spoke along with Beth Lui, Country Managing Director of Accenture, whose company employs 7000 people in Philippines.  Richard's presentation was titled: “Philippines as an Outsource Destination - What CEO's Really Think”.

To review Richard's in-depth presentation and to learn more about the current views of Senior Decision Makers in the BPO Sector in Asia, Click Here.

Thought

Leadership

The Principals of Chalre Associates are active throughout key regions of the world and well known in their industries of focus.  Below are examples of some of their involvements with international organizations and events in countries throughout the world.

"Co-Founder"

Starting from humble beginnings, the International ICT Awards has become one of the largest annual events for the sector in the Asia.  Richard Mills, Chairman of Chalre Associates, is co-founder and current chairman of the awards gala. The black-tie affair is considered an essential stop for senior level managers who are involved in Business Process Outsourcing throughout the world.

Download Feature Event Coverage

"Feature Columnist"

AsiaMiner is considered the largest publication for the sector in the Asia region.  Richard Mills, Chairman of Chalre Associates, is a regular columnist and thought leader of the magazine.  

 "Global Expert"

CIO Magazine is considered one of the most prominent in the world in the field of IT.  It appointed Chalre Associates Chairman, Richard Mills, a "Global Expert" on Outsourcing.  Featured by the publication, he was available to answer on-line questions on his areas of expertise to senior level readers throughout the world.  The section was said to be "extremely popular" and Richard was deluged with questions.  His responses cover everything from site selection to job loss issues.  The document serves as a basic resource for those considering outsourcing initiatives. 

Offshore Outsourcing

Best Practices:

Expert Panelist

"Expert Panelist"

The Offshore Outsourcing Best Practices association is a vendor independent association that aims to increase the effectiveness of the outsourcing industry.  Based in New York it is considered the leading organization of the outsourcing sector yet to emerge.  Richard Mills, Chairman of Chalre Associates, was asked to become a member of the association's Expert Panel to share his expertise in the area of Offshore Outsourcing. 

ICT Leader's Forum

The ICT Leader's Forum is a prominent event for people who are serious about ICT in the Asia Pacific region.  It features prominent regional players providing their views and experiences to other senior business leaders.

Recent Speakers include:

Ricky Banaag

Country Manager

Intel Philippines

Mr. Bannag is the head of operation in Intel Micro Electronics Philippines. He Spoke and shared the exciting development of the now extremely in-demand broadband wireless access -- WiMax -- and its progress at spreading across the country. 

Gil Genio

CEO

Innove Communications

Mr. Genio is CEO of Innove , he was also the Managing Director of Ayala Corporations one of the top companies in the Philippines. also the COO and Head of Wireless Business of Globe Telecoms, . one of the Philippines Top Network Provider. He is the one responsible for planning to ignite the broadband revolution in the Philippines.

Antonio Javier

Managing Director

Microsoft Philippines

Mr. Antonio " TJ" Javier is the country head of Microsoft Philippines, He is only the second Filipino to head the local outfit of the world's biggest software maker. He is among the senior executives in the local information technology industry, He has been with Unysis, Oracle, and Compaq.

Craig Reines

Vice President, General Manager

Head, North-Asia

TeleTech Holdings

Craig Reines is head of the North Asia for TeleTech. In addition to being one of the world's largest BPO organizations, the company is also one of the fastest growing. Various reports indicate TeleTech will employ 10,000 people by the end of the year in Philippines alone -- roughly double from the year previous.

According to Craig Reines, Philippines is arguably the most desirable offshore destination for outsourcing on the planet. He cites superior infrastructure, an abundance of real estate, a highly qualified workforce and an overly supportive government as a few of the country's advantages.

Gerry Clark

Regional Head,

South-East Asia

TPI - Global Sourcing Advisors

Gerry Clark is Regional Head of South-East Asia for TPI, the world's largest consulting firm for the Business Process Outsourcing industry.  Founded in 1989, the company is the leader in sourcing advisory services for Global 1000 organizations. Gerry provided an extremely in-depth presentation with a historical and current view of the facts and figures for the BPO industry in general and Asia Pacific in particular.  Mr. Clark was previously CEO of Asia for CapGemini, one of the global Top 10 IT firms. 

Sheryl Kingstone

Managing Group Director,

Customer Centric Strategies

Yankee Group

Sheryl Kingstone is Managing Group Director of Customer-Centric Strategies for Yankee Group.  Based in Toronto, she is one of the most well-known and respected industry analysts, who has been covering the CRM market before it had it a name.  Her keynote speech provided an update on trends in on-demand and VoIP in the call center sector.  She identified opportunities for cost savings over traditional premise-based solutions and examined recent developments in offshoring in general and Indian and Philippine markets in particular. 

Brian Silverman

President & CEO

Five9, Inc.

Mr. Silverman is CEO of the largest on-demand software provider in the world for the call center industry.  Based in California, Brian flew in to present his company's innovative credentials.  On-demand applications and subscription pricing have revolutionized the software market over the past five years, making powerful functionality available to companies anywhere and everywhere, and streamlining the deployment of applications and infrastructure.  The recent standardization of Voice over IP (VoIP) technology has removed the last barrier to on-demand taking over the call center infrastructure category at the same time that outsourcing, offshoring, and distributed call center architecture has reached critical mass.

Anand Chopra

Managing Director

Citigroup BPO (Crescent Services)

Mr. Chopra is easily one of the most experienced BPO managers of the entire Asia region.  He was a founder of Citigroup's now very large operations in India.  His currently responsibility is to do in Philippines what he previously did in India.  He presented his views on working in Philippines as compared to India.  

Nora Terrado

Managing Director

Headstrong Corporation

Global Delivery Center, Manila

Ms. Terrado oversees her company's large Manila delivery center.  She is also vice-president of the Philippine Software Industry Association and one of the most prominent leaders in the country's booming IT sector.  The information provided in her presentation was said by many to be one of the most complete examinations of the Philippine outsourcing opportunity as seen from an IT perspective.

Charles Phelps

Managing Director

Fluor Daniel Philippines

Mr. Phelps is head of Philippine operations of Fluor Daniel, one of world's largest engineering companies.  He spoke about his company's long history in Philippines and the hiring growth that is currently occurring in his organization as a result of a massive increase in construction projects around the world.  Charles takes offense to those who would call his operation a "back-office" facility.  He says he is a Global Service Partner that delivers end-to-end design solutions at par with any in the world. 

Wayne Dearing

Managing Director

TopDraw Animation

Mr. Dearing started his company from a home office in 1999.  Today, it is one of the largest offshore animation studios in the world.  If you have spent any time watching cartoons with your children, then you have seen the work of his company.  The company has been growing at 50% to 70% per year since its founding and indications are that this rate will continue. 

Joji Deduque

Country Manager

Watson Wyatt

Mr. Deduque described the reasons behind his organization's choice of Philippines as the center of its worldwide outsourcing initiatives.  He also divulged the results of his company's research into HR issues in the booming outsourcing sector.  Items covered included: reasons for job departure, reasons for job acceptance, strategies for improving retention, labour availability in various regions, etc.   The speaker was deluged with questions from overly enthusiastic HR Directors who were present. 

Dan Reyes

Country Manager

ClientLogic

President

Business Processing Association

Mr. Reyes is easily one of the Asia's premier leaders.  He is CEO of ClientLogic's large and growing operations in Philippines.  He is also President of the Business Process Association of Philippines, the country's main umbrella organization.  Dan spoke about his views on the booming outsourcing industry and what he thinks in its tumultuous future.  One important item of relevance was the outsourcing sector's strong movement into back office functions.  ClientLogic is one of the world's Top 5 BPO companies.    

Dr. Rick McGonegal

Managing Director

RCG-IT

RCG-IT Philippines, a software outsourcing company, was the 8th company in the world to reach quality CMMi Level 5.  During his presentation, Rick McGonegal described what it took to reach it and the ongoing costs to maintain it.  

Eng Boon Lau

CEO

Telus International

Mr. Lau is head of international operations for Telus Corporation, one of Canada's dominant telco organizations.  He spoke about his company's recent controlling stake acquisition of Ambergris Solutions, arguably the most successful home-grown call center organization in the Philippine market.  Mr. Lau sees Philippines as the most important thrust for his company's world-wide BPO plans.   

ICT Leader's Forum

Organized by: 

Richard Mills,

Chairman, ICT Committee

Canadian Chamber of Commerce

    +632 892 6703

    +632 892 6704

    info@chalre.com
    www.chalre.com