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Chalre Associates - Executive Search in Asia Pacific - Philippines, Indonesia, Thailand, Malaysia, Singapore, VietnamExecutive Search in Asia Pacific - Philippines, Indonesia, Thailand, Malaysia, Singapore, Vietnam

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 Hiring Leaders



   Why Learn to Recruit? 

   About the Author 

   Advancing Your Career

   Key Trends in Executive Careers 

   How is Success Determined?



   Bad Hires Cost Plenty

   Planning the Position



   Sources of Talent

   Candidate Universe

   Active & Passive

   Talent Mapping

   Candidate Attention

   Blacklisted Candidates



   Rules of Executive Interviewing

   Resume Deceptions

   Balanced Interviewing

   Illegal Interview Questions

   Unlawful Questions Made Legal



   The Assessment Process

   Evaluating Asian Candidates

   Differentiating Candidates


   Why Managers Fail



   Income Structures

   The Expatriate Package

   Pay For Performance

   Uncovering Compensation

   Salary Negotiation



   Reference Checking

   Reference Check Mistakes

   Lawful Background Checks

   Last Minute Mind Changes



   Integrating New Managers

   Onboarding Failure



   Employee Retention in Asia

   Reasons People Resign



   When to Terminate

   Respectful Rejection Notice

   Executive Outplacement



   Working with Recruiters

   Motivating Recruiters

   Retained vs Contingency

   Executive Search Contracts

   Executive Search Answers



   Choosing Expatriate Managers

   Reasons for Expatriate Failure

   Expatriate Culture Shock

   "Gone Local" Expatriates



   Business Differences

   Social Differences

   Strategies to Manage Asians

   Actions That Harm Progress



   Corruption Explained

   Handling Corruption














   Famous Recruiting Quotes

   Executive Interview Questions

   Glossary of Executive Search



 Media & Publicity

Chalre Associates is active in promoting the industries and companies we serve.  Examples of these activities are below.



Public Addresses


The Principals of Chalre Associates are well known and respected within the business community.  Below are some examples of Public Addresses delivered by them at major events throughout the Asia Pacific region.



Singapore HR Institute - Leading HR Summit - Official Event Brochure

The Chairman of Chalre Associates, Richard Mills, presented at the most recent Leading HR Summit in Singapore.  The event was organized by the Singapore Human Resources Institute (SHRI) - the region's largest HR industry association.  Richard was asked to provide attendees with a detailed overview of the burgeoning field of HR Outsourcing.  

To review Richard's in-depth

presentation, click the icon below.  

Leading HR Summit, Singapore HR Institute - Download Presentation


Executive Compensation & Benefits 2007 EXPO - Official Event Details


The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of the most recent Executive Compensation & Benefits EXPOHeld at the Grand Hyatt Hotel in Singapore, the 2-day annual event is of interest to regional business leaders. Other featured presenters included Asia Pacific leaders from companies including Mercer, Gallup and HayGroupRichard provided his views on the near term economic outlook for the SE Asia region and its impact on career progress for senior managers.  

Download Richard's detailed presentation by clicking the icon below.  (The event brochure is also available here.)

Executive Compensation & Benefits EXPO - Download Keynote Presentation

Recruiting Senior Managers in Asia - Download Presentation


The Chairman of Chalre Associates, Richard Mills, presented recently for the American Chamber of Commerce on the challenges of acquiring and developing senior managers in South-East Asia.  The presentation covers global trends to more specific information relevant to fast growing sectors like Business Process Outsourcing.  Richard's personal comments have been added on most slides.  

To review Richard's in-depth

presentation, click the icon below.


 Recruiting Senior Managers in Asia - Download Presentation



HR Shared Services & Outsourcing Conference - Official Event Details

The Executive Basics of HR Outsourcing

The Chairman of Chalre Associates, Richard Mills, was the Keynote Speaker of this year's Regional HR Shared Services & BPO Conference.  Held in Singapore, the event is the largest in Asia for the booming sector.  To learn about the state of offshore outsourcing in Asia, view Richard's detailed presentation by clicking below. 

To review Richard's in-depth

presentation, click the icon below.  (The event brochure is located here.)

HR Shared Services & Outsourcing EXPO - Download Keynote Presentation


Successful Shared Services EXPO - Official Event Brochure


The Chairman of Chalre Associates, Richard Mills, delivered the Keynote Address of Successful Shared Services. The event was a region-wide conference held in Singapore. Richard's presentation provided a broad overview of Shared Services as it relates to multinational companies and regional managers. The event featured Outsourcing Leaders from Reuters, Johnson & Johnson, Convergys and others.


To review Richard's in-depth

presentation, click the icon below.  (The event brochure is located here.)


Successful Shared Services - Download Keynote Presentation



Strategic Talent Retention & Succession Management - Official Event Brochure

The Chairman of Chalre Associates, Richard Mills, provided his insights on Retention and Succession Management to business leaders in the booming city of Kuala Lumpur in Malaysia.   

Strategic Talent Retention & Succession Management - Official Event Brochure

E-services Philippines Japanese Website

Richard Mills, Chalre Associates Chairman, was a featured speaker of this event, one of the largest IT/BPO related conferences in Asia. 

He delivered a highly motivational presentation to describe the monumental opportunity that exists in the Business Process Outsourcing (BPO) sector. 

The most revealing information to come from the conference was the tremendous quality ratings being achieved by young Filipinos.  Citigroup, HSBC, GXS, Siemens and others reported world beating performance rankings from their Philippine facilities. 

Download presentation on Offshore Outsourcing



Richard Mills, Chairman of Chalre Associates, was asked to address the annual convention of the Semiconductor & Electronics industry association (SEIPI) in 2006.  The sector is the largest in Philippines accounting for 70% of the nation's export earnings and 34% of GDP. 

Richard's presentation discussed the future outlook for Philippines and the specific impact of the booming Business Process Outsourcing industry.  He provided an optimistic view of the economic situation over the next couple years.   

To review Richard's in-depth presentation, Click Here.


Download presentation on Offshore Outsourcing


Business Processing Association of the Philippines

Business Processing Association of the Philippines (BPA/P) organization is the main umbrella association for the Philippines IT-enabled services/BPO industry.  It is the second largest such association in Asia. 

Richard Mills, Chairman of Chalre Associates, was asked to address BPA/P to provide his insight on the fast moving sector in the country.

He spoke along with Beth Lui, Country Managing Director of Accenture, whose company employs 7000 people in Philippines.  Richard's presentation was titled: Philippines as an Outsource Destination - What CEO's Really Think.

To review Richard's in-depth presentation and to learn more about the current views of Senior Decision Makers in the BPO Sector in Asia, Click Here.


Download Richard Mills' presentation of Offshore Outsourcing



  C o n t a c t  U s


   Telephone Chalre Associates - Executive Search in ASEAN - Philippines, Malaysia, Singapore, Indonesia, Vietnam + 632 822 4129

            Email Chalre Associates - Executive Search in ASEAN - Philippines, Malaysia, Singapore, Indonesia, Vietnam leaders@chalre.com




Salary Negotiation Asian Style

 Bargaining for Compensation in Asia


Salary Negotiations

in Asia


People in Asia are used to negotiating for most things in their lives and usually begin learning the required skills at an early age. They consider it part of their culture and often take pride in their bargaining skills. To people from so-called developed countries, Asian negotiations can seem rather flamboyant, and at times even hostile, but they are usually performed with an undertone of humour.
It should not be a surprise that this is usually the manner in which compensation is negotiated by people in the region. Experienced Asian managers usually understand the negative impact that hard-ball negotiations can have on hiring managers from more genteel countries and often soften their behaviour so as not to unduly upset them. However, many do not do so and most naturally wish to improve their personal situation by using negotiation strategies they have honed all their lives.
It is important that international managers understand the tactics sometimes used by candidates so as not to be overwhelmed by it all or disillusioned when the going gets tough. A few of the more common tactics employed are discussed below.

Tactic 1:
Low-ball Salary Expectations



Early in the recruitment process, some candidates provide current salaries or salary expectations that are lower than the actual. They believe that these low "teaser" rates will help entice the hiring manager to think he is getting a good deal. Then, when the job offer stage is reached and after the hiring manager has invested a lot of time to assess and approve the candidate, the real salary is presented along with various excuses for not providing accurate information previously: "my earlier salary was just an estimate"; "I didn't know what my total salary was because I don't keep close track"; "my compensation has been recently increased." The result is that the hiring manager is faced with a much higher cost candidate than he was earlier led to believe and is put in an uncomfortable negotiating position.

Gladly, this ploy can be dealt with by pushing for the candidate's total salary and benefits in the early stages of the process and not excepting estimates. The recruiter and the hiring manager need to work together and ask separately for precise current compensation information. Along with this, it is important to let the candidate know that he may be asked to provide company payslips later on.

Tactic 2:
Sudden External Internal Interest



At various stages of the recruitment process, candidates will state they are being considered by another employer for a similar position. This is an especially common ploy when using contingent (non-retained) recruiters since candidates are sent to many employers simultaneously. It is less common with retained recruiters since they rarely accept overlapping searches at the same time and candidates should not be parallel processed. It may be true and the candidate is simply being up-front with the hiring manager. It other cases, candidates use the ploy to give the impression of being in high demand and hoping to increase their desirability and salary.
The situation is best addressed in 2 steps. First, ask the candidate early on whether he is being considered for other positions. Then later if he claims to have received sudden interest from another employer, you are in a better position. When the candidate gives notice of an another employment opportunity, explain that while the person is well regarded and a strong contender for the role, he or she is not the only candidate being considered (as long as there are other candidates, of course) and if he or she needs to decline the opportunity, there will be no bad feelings.
The purpose of the statement is to determine whether the candidate has genuine enthusiasm for the role. The person should respond by declaring keen interest and provide compelling reasons. If he or she doesn't, then either the candidate is not sincere about the opportunity (and may be a manipulative person), or the recruiting process has been flawed and needs improving.
Tactic 3:
Future Pay Increase and Promotions


During final salary negotiation, some candidates will abruptly claim to have just received notification of an upcoming increase in compensation and expect this new-and-improved salary to be used as their current income. Such salary increases and/or promotions are difficult to confirm since a candidate can easily state he was given verbal assurance. Hiring managers find it difficult to push for proof since they risk appearing not to trust the candidate after building rapport during the recruitment process.
The situation is complicated since the candidate may or may not be genuine. It is not uncommon for managers to receive salary increases in high growth Asia. However, it could also indicate an ethics problem if the person is lying. It is important in the early stage of the recruitment process to ask the candidate whether he expects to receive a pay increase in the near future. If he later claims to have received an increase, then it will put onus on the candidate to explain the situation and there will be justification to ask for proof.
Tactic 4:
Claimed Industry Salary Knowledge



It seems to be genetic within human beings that they generally think themselves underpaid for the services they provide. When people hear about others who supposedly earn more than they do for a similar or lower position, they naturally are distressed by the news. They also seem to forget when they hear of others who earn less.
Keeping this in mind, it is reasonable to expect that some candidates will declare an above average knowledge of industry salary levels and state that they are grossly underpaid. They may then call for salary expectations entailing an unreasonably large increase over their current compensation, severely jeopardizing the candidate's viability.
First of all, the candidate's earnings may actually be considerably below the market. This is not an uncommon situation in disruptive emerging countries and especially if the candidate is a long-term employee in a locally owned company. The situation is best managed by stating that the hiring company is a professional organization that wishes high quality relationships with loyal employees and certainly does not want to underpay its people. It should be made clear that income levels are based on the company's own understanding of what is fair for the industry. In almost all cases, the candidate will agree that this is reasonable and will not push the matter further. If not, then perhaps other candidates need to be given priority.
Tactic 5:
Delaying the Income Discussion



Some candidates attempt to postpone providing their current salaries by claiming they are "not overly money motivated" or they are "only looking for what is fair." In many instance, these statements are sincere. In others, the candidate is trying to improve his negotiating position by having the employer invest a lot with him up-front and then be less able to refuse demands for high compensation and other benefits later on. In either case, postponing the income discussion has strong potential to harm the overall process and needs resolving.
As above, the candidate's total salary and main benefits should be acquired early in the recruitment process and estimates should not be accepted.

Tactic 6:
Add-on Extra Benefits



After much time has been spent back-and-forth to arrive at an agreement for base salary and other significant compensation items, a hiring manager may be under the impression that bargaining is completed. However, certain individuals will use "negotiation fatigue" to squeeze out a few more benefits from reticent hiring managers. These candidates can provide a long list of supposedly "standard benefits and allowances" to the hiring manager in a manner that indicates they are of "minor consequence" and there should be "no problem" approving them. Examples of such items include: transportation allowance, food allowance, clothing allowance, special tax benefits, unusual bonus items, first-class travel benefits, elevated per diems, etc.
Experienced hiring managers will recognize the problem immediately. The extras can be small individually but added together, are significant to overall cost. Of greater consequence, such added benefits and allowances for a new employee can soon become the standard for all employees when they are found out about -- increasing overall costs without any return to the organization. The hiring manager will need to push back on any non-standard benefits.
Tactic 7:
Drawn Out Salary Negotiation



At the final stage and after weeks of meetings and email correspondences, some candidates suddenly become hard to communicate with. This is a cause for concern at any time but particularly during final salary negotiations. In most cases, such candidates will give somewhat plausible reasons for being difficult to reach such as: "my regional boss is in town", "tied up with overseas clients", "travelling in remote areas without telephone access," among others.
There are often 2 reasons for candidates who were otherwise responsive to suddenly become out of touch. They may be unsure of the opportunity which is a serious issue and indicates that the position may not have been sold well earlier on. Alternatively, the candidate might be trying to seem nonchalant about the role thinking a higher offer could be negotiated if the hiring manager is worried about acceptance.
Whatever the reason, it is important to get control of the situation. Try to meet with the candidate in person, if possible, to again describe the opportunity in a compelling manner and ask directly whether he or she has interest to continue pursuing the role. The candidate should provide a persuasive explanation that he is interested in the position. If not, then the person may not be overly motivated for a job change or, worse still, may be a manipulative person and not someone worth hiring.

Counter Offers

A Counter Offer occurs when an employer immediately proposes to increase an employee's compensation after receiving a notice of resignation. These are more common in Asia than in Europe and North America because of various cultural differences and the nature of personal relationships in the fast growing region. This important topic is discussed as a separate topic on this page: Last Minutes Changes of Mind.

Next Page - Salary Negotiation



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Media organizations throughout the world call upon the Principals of Chalre Associates for thought leadership.  Below are some examples of published material written by our consultants or international journalists who refer to them.  For a complete list of published work, Click Here.  


Economist Intelligence Unit  

Getting Ready For The Deluge: Outsourcing in Philippines

by Chalre Associates senior staff


Download [PDF file, 62KB]


The Economist Intelligence Unit of the Economist magazine asked Chalre Associates' Chairman, Richard Mills, to write a chapter about the Philippine outsourcing sector in its annual Business Guide Book.  The material provides a Executive Briefing on the progress and major issues facing this industry that is certainly one of most significant growth stories in the world.  more


The Northern Miner Online

Asia Pacific Mining Conference 2007 - Report

by Chalre Associates senior staff


Download [PDF file, 28KB]


The 7th Asia Pacific Mining Conference put on by the Asean Federation of Mining Associations was perhaps the largest such event in the region.  Richard Mills, Chairman of Chalre Associates gave this report on what was said by the prominent mining people who presented. more


ComputerWorld USA

The State of BPO in Philippines: Dan Reyes Speaks

by Chalre Associates senior staff


Download [PDF file, 31KB]

Richard Mills, Chairman of Chalre Associates, interviewed Dan Reyes of Sitel for ComputerWorld (US) recently to get his views on the state of the BPO industry in Philippines. Dan presented US readers with compelling information to support his view that Philippines is currently seen as the "Number 1" option by global companies sending BPO work to offshore destinations. 
Dan Reyes is easily one of most experienced Business Process Outsourcing (BPO) managers in the Asia Pacific region and the world. He is head of the extremely successful Philippine operations of Sitel, the world's largest call center organization. Among other things, he is a founder and former president of the Business Processing Association of the Philippines.   


Attributes of Expatriate Managers in Asia


Attributes of Expatriate Managers in Asia

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