respect to corruption, there are 2 basic rules that today's generation of successful
managers follow to protect their business and their careers.
There has been a monumental transformation in the manner in which
international companies deal with corruption. A short decade ago, most
companies believed that graft and other forms of sleaze were an
unavoidable component of doing business in emerging countries. Managers
would simply make allowances for payments and employ “under-the-counter
salesmen” who specialized in facilitating the complexities of such
Over the years, it has become clear that accommodating corruption is
not good for business and the practice is dying out among the current
generation of managers. One big reason is that most countries in North
America and Europe have passed laws making such payments illegal. They
have also followed through by making public displays of companies
caught in the act with large fines and even jail terms for some
The second reason corruption has become unfashionable is that people
have figured out that it is not good for business in the first place.
Many companies and executives have seriously disrupted their businesses and
starting down a road that seems quick and easy in the beginning but
slowly becomes a death march of steadily higher costs and business
interference. Most failed projects involving international companies
include allegations of fraud, embezzlement and wide-spread graft.
Corruption is a dance between 2 people and both sides face the music in
Nowadays, it has become understood that paying under-the-counter money
to win contracts is the road to ruin -- as is partnering with local
partners who facilitate corruption on their behalf. Such
arrangements only guarantee that companies becomes “marked” as payers
and managers discover that recipients come back again and again for
more payoffs to cover increasingly arcane expenses. When word gets
around to others of the free money to be had, companies increasingly
find themselves inundated with requests that are more and more forceful
The only course of action is to not pay from the very beginning. Once you start down
the slippery slope of corruption it is virtually impossible to climb back up to rectitude.
When first confronted with solicitations for illicit payments, a common
response by inexperienced managers is to become angry and disgusted at
the soliciting person. Voices can be raised and insults or threats
delivered. Such behaviour is always a mistake.
In virtually all such cases, the recipient of the affront has suffered
“loss-of-face” and will respond by making the “arrogant foreigner”
suffer dearly. If the person is a junior government official, then the
expatriate might find that his permit or work visa has been delayed for
months or denied completely. An offended policeman may impose a trip to
the local police station for a few hours of threats and
interrogation. If the insulted person is a senior member of society,
then retribution may be much more serious indeed.
It is important to understand that people asking for a
“share-of-the-blessings” do not believe themselves to be bad people.
They are simply following customs in place for decades or even
generations and feel such forced donations to be a legitimate component
of their total income.
It seems difficult to understand but human beings have a tremendous
capability for rationalization. Psychologists would agree that
virtually all of the world’s greatest gangsters, thieves and thugs
thought of themselves as basically good people and any of their actions
that may have hurt others were reasonable under the circumstances.
What to do when solicited
Smile a lot and avoid showing any sign of anger or intimidation.
Ignore the Question
Disregard the bribery request and change the subject to other matters.
Pretending you didn’t understand or hear what was said is a
particularly good practice.
Try to get the person to talk about his family, friends, business,
social activities, etc. It is important to get to know as much about
the person as possible and be seen to take a sincere interest.
many situations, it is possible to find legitimate means to provide
what the person wants that does not involve bribery. For example, if he
is a policeman, ask whether you could call him in case you need
assistance in the future. If the person is a senior official or client,
then work to build a relationship with the individual (most are
remarkably pleasant people) through entertaining and credible business
advantages so there is no loss-of-face and benefits to both.
In countries where most people do not speak English, get the telephone
numbers of local people who are used to working through such problems
so they can negotiate solutions on your behalf.
Asia, entertainment budgets will be much higher than in other regions.
Dinners, golf games and weekends trips are considered an important part
of business and are not considered corruption.
are some situations where corrupt practices are so deeply entrenched
that there can be no alternative. If it is petty corruption such as a
small payment to an immigration clerk for a work visa or license to
operate the business, then there is sometimes no other option. In these
situations, get counsel from experienced people and do what is
However, if the payment
is large and involves a core part of the business, then current
managers will walk away and do their business elsewhere. The risks to
the overall enterprise, and especially to the executive’s career, are
too great to justify.
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CEO Forum presented by PLDT ALPHA Enterprise is the largest
regular business event in Philippines and considered one of the
most important in the Southeast Asia region. The forum serves as a
hub for the spreading of ideas that help executive managers
overseeing enterprises across the Asia Pacific region.
Attendees are both expatriate and Asian management personnel
overseeing multinational and regional organizations. Held in
Philippines, presenters are leaders in their industries and
engaged in momentous pursuits of significance to the entire
CEO Forum is operated as a CSR (Corporate Social
Responsibility) activity of Chalre Associates, one of Southeast
Asia's most prominent senior management executive search firms, to
promote Philippines as a premier business destination in the Asia
Here to go to Asia
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CEO Awards presented by Aseana City represents the
grandest alliance of local and international business people ever
created to promote Philippines on the world stage. As one of the
largest events of its kind in the Asia Pacific region, it is
considered a must-attend occasion for business leaders active in
The star-studded Board of Judges of Asia CEO Awards give
away 10 awards to many of the most accomplished leadership teams
and individuals currently operating in Philippines and the region.
The awards recognize extraordinary leaders who have demonstrated
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As one of the fastest growing nations on the planet, the world's
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throughout the world call upon the Principals of Chalre Associates for thought leadership.
Below are some examples of published material written by our
consultants or international journalists who refer to them. For a complete list of published work,
Getting Ready For The
Deluge: Outsourcing in Philippines
Chalre Associates senior staff
Economist Intelligence Unit of the Economist magazine
asked Chalre Associates' Chairman, Richard Mills,
to write a chapter about the Philippine outsourcing sector
in its annual Business Guide Book. The material
provides a Executive Briefing on the progress and major
issues facing this industry that is certainly one of most
significant growth stories in the world.
Asia Pacific Mining
Conference 2007 - Report
Chalre Associates senior staff
The 7th Asia Pacific Mining Conference put on by the Asean
Federation of Mining Associations was perhaps the largest
such event in the region. Richard Mills, Chairman of Chalre Associates
gave this report on what was said by the prominent mining
people who presented.
State of BPO in Philippines: Dan Reyes Speaks
Chalre Associates senior staff
Mills, Chairman of Chalre Associates,
interviewed Dan Reyes of Sitel for ComputerWorld (US) recently to get
his views on the state of the BPO industry in Philippines. Dan
presented US readers with compelling information to support his view
that Philippines is currently seen as the "Number 1" option by global
companies sending BPO work to offshore destinations.
Dan Reyes is easily one of most experienced Business Process
Outsourcing (BPO) managers in the Asia Pacific region and the world. He
is head of the extremely successful Philippine operations of Sitel, the
world's largest call center organization. Among other things, he is a
founder and former president of the Business Processing Association of
the Philippines. more